FAQs

When will I receive my items after I place an order?

Domestic shipping: 3-5 business days

International Shipping: 6-15 business days

Once your order has been processed please allow 1-2 business days for tracking to update.

How do I change my shipping address?

If you wish to change your shipping address after placing an order, please contact our Customer Service Department at info@litunicorns.com ASAP during the order processing stage to indicate your request. If the package has not been dispatched yet, we will be able to ship to the new address. However, if the package has already been shipped, the shipping information will not be able to be changed while the package is in transit.

Where is LIT UNICORNS based and What currency does your shop use?

We are based in California and We use USD.

Why is my tracking information not updating?

Unfortunately, all shipping services are now so congested on occasion it takes more time for updates to happen.

Do you accept returns?

NO RETURNS/ EXCHANGES. All Sales Are Final. We take hygiene very seriously.

Can I curl or straighten the hair?

You can use heat tools up to 320F. However, just like our own hair, the less heat you use the better.